Neoprene products can be hand washed with a mild detergent in cold water. Make sure to reshape while wet and lay flat to dry, avoiding direct sunlight. Hardware should be handled delicately. Neoprene products are not machine washable, as hardware chipping may occur.
Due to the nature of neoprene, creasing and pilling may occur and is easily remedied. To avoid creasing, neoprene products should not be stored flat or under heavy compression. Creases can be easily removed by running a fabric steamer in downward strokes along the fabric. Pilling can be removed using a fabric shaver. Lightly press and move in a circular motion against the fabric to remove any fuzz balls and pills.
Avoid harsh solvents such as alcohol, acetone, and oil, which could harm the exterior of your bag.
For more care information, check out our Product Care Page.
Due to COVID-related processing and shipping issues, we are currently experiencing order delays of 5-6 business days. You'll receive an email notification when your order ships!
Our shipping methods are valid on orders placed by 4:00 pm EST, Monday through Thursday, excluding national holidays. There is no weekend delivery with Expedited or Rush shipping.
We are unable to ship to PO boxes.
Because we strive to ship your order as quickly as possible, we cannot cancel or change an order as processing begins immediately.
Enjoy free shipping and free returns within the continental US. We also offer additional expedited delivery options.
for full US shipping guidelines: See full shipping guidelines here.
If for any reason you are unhappy with your purchase, you may return item(s) within 30 days of purchase. *We understand that as a result of COVID-19, returning a product might not be as easy as it usually is, so we're extending our return window to 90 days. If you have any issues with your return, please reach out to email@example.com for assistance.* Returned items must be unused, unworn and in good condition with original packaging included. To initiate a return, please log into your account to request a return label. If you haven't set up an account, you can click here to fill out the return request. You should receive your return shipping label within 24 hours.
Please note that returns take up to 10 business days to be processed once received by our returns center.
We cannot accept returns on final sale items.