Coated canvas products can be cleaned using a damp cloth and mild soap. For the leather handles, we recommend using your favorite leather cleaner and a dry, soft cloth to buff out any marks or scuffs. Be sure to test the cleaner on an inconspicuous spot to ensure discoloration does not occur.
Avoid harsh solvents such as alcohol, acetone, and oil, which could harm the exterior of your bag.
For more care information, check out our Product Care Page.
Orders can take up to 48 business hours to be processed and shipped. You'll receive an email notification when your order ships!
Our shipping methods are valid on orders placed by 4:00 pm EST, Monday through Thursday, excluding national holidays. There is no weekend delivery with Expedited or Rush shipping.
We are unable to ship to PO boxes.
Because we strive to ship your order as quickly as possible, we cannot cancel or change an order as processing begins immediately.
Enjoy free US ground shipping on orders $75+.
for full US shipping guidelines: See full shipping guidelines here.
We accept returns on unused products within 30 days of shipment for orders shipped within the US. However, if something went wrong upon arrival or initial use, please let us know at [email protected].
All US returns are subject to a $10 handling fee. If you are returning items from multiple orders, they must be shipped separately. We do not provide shipping labels for international orders. We do not accept returns or exchanges on final sale items.
Any return made on an order with a total value of $1,000 or more will be processed upon receipt and inspection at our return facility, not at the time of shipment or delivery.
To initiate a return or exchange, please log into your account to submit a request. If you haven't set up an account, you can click here to fill out the request form.
Meet the Eco Everything - Eco-Friendly Fashion Bags
As an eco-friendlier bag brand, Dagne Dover is committed to doing what’s best for Mama Earth. The mindfully made Eco Everything Kit is no exception. With puffy bags from eco-friendlier materials, they’re built to look good and do good, too. Cushy. Comfy. Cool.
Jemi Tote - Part puff. Part tote. All made from recycled materials. This eco-friendlier tote bag is a super functional tote bag that works overtime from day to night. Bring it to class, to the office, on errands, and even to the gym while keeping life organized and looking good. It features all the pocket details you expect from a Dagne bag: a large interior slip pocket that fits most 16-inch laptops, an exterior phone/ID pocket, a zipper pocket, and 2 exterior pockets with hidden magnetic closures. Both the interior and exterior are made from Repreve®, aka recycled water bottles. Mindfully made and ready for whatever.
Kitty Crossbody - The perfect crossbody companion to our tote bag made from recycled materials, this little eco-friendlier luxury crossbody bag was designed to sling it and bring it anywhere. Perfect for day trips around town, this consciously created crossbody features an interior zip compartment, interior slip pocket, an interior card slot, and more, all secured by a hidden magnetic closure. Smartly made with REPREVE® recycled materials.
What Makes the Eco Everything Bag Collection Stand Out?
Puffy and perfect, these eco-friendlier bags are designed to do it all. Smartly designed using REPREVE® recycled materials, they’re consciously created with Mama Earth in mind. Tote these eco-friendlier luxury bags everywhere you go, from daily errands to adventures in styles. With cushy straps designed to keep up, you can carry these bags made from recycled materials all day, every day, and stay comfy, too.