Take 20% off gifts for travel using code TRAVEL20 / Free expedited shipping on orders over $125 for delivery by 12/25
Take 20% off gifts for travel using code TRAVEL20 / Free expedited shipping on orders over $125 for delivery by 12/25
FAQs
GENERAL
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Where are your products made?
Our products are made by craftsmen in China, at factories that we’ve spent considerable time getting to know and love. Quality is of utmost importance to us, which is why we have chosen to work with factories and suppliers that work with many other designer brands.
How do I clean my Dagne Dover products?
All coated canvas products can be cleaned by simply using a wet cloth (no chemicals, solvents, etc). Water-based ink can be removed using a wet cloth. For leather products, we recommend pre-treating them to prevent damage and signs of wear, and a leather cleaner can be used as needed.
Where can I see Dagne Dover products in person?
Our bags currently aren't available at any in-person locations. From time to time, we like to pop up for a day or two of shopping. Check out our Events Page to see where we are headed next!
Are your products water-resistant?
Our coated canvas products are water-resistant and super easy to clean. We recommend avoiding prolonged exposure to rain or water with our leather products.
Are there any substances that will easily damage my Dagne Dover products?
Solvents such as alcohol, acetone and oil could harm the exterior of the bag.
ORDERS
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How do I cancel/edit an order?
While we wish we could, we're unable to edit orders once they are placed. Since we want you to love your Dagne, we do offer free returns, just in case!
Will I receive an order confirmation?
Yes, you should receive a confirmation email and order number as soon as you place an order. If you do not receive an order confirmation, please contact support@dagnedover.com with any questions.
What is your exchange policy?
Due to the timeline for processing an exchange and the limited nature of most of our inventory, we don’t offer exchanges. We recommend placing a new order for the bag you’d like and returning your current order for a refund. To initiate a return, please log into your account to request a return label. If you haven't set up an account, you can click here to fill out the return request. You should receive your return shipping label within 24 hours.
SHIPPING
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When will I receive my order?
By default, orders will arrive within 5-7 business days via UPS Ground, unless otherwise stated on a product page or at checkout.
Does Dagne Dover ship to AK, HI or PR?
We do, via UPS 2 Day (AK/HI) and USPS Priority Mail (PR).
Does Dagne Dover ship internationally?
Unfortunately, we do not currently offer international shipping.
Do you offer expedited shipping?
We offer UPS Overnight and 2-Day shipping options, measured in weekdays (excluding holidays and weekends). Only orders placed by 4:00PM EST Monday-Thursday are guaranteed within the noted timeframe.
SHIPPING METHODS TIMELINE
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UPS Ground
UPS 2-Day
UPS Overnight
Continental US
5-7 business days
2-3 business days
1-2 business days
AK/HI
unavailable
2-3 business days
unavailable
International
unavailable

Our shipping methods are valid on orders placed by 4:00 pm EST, Monday through Thursday, excluding national holidays. There is no weekend delivery with UPS 2-Day or Overnight shipping.

UPS Ground
Continental US
5-7 business days
AK/HI
unavailable
International
unavailable
UPS 2-Day
Continental US
2-3 business days
AK/HI
2-3 business days
International
unavailable
UPS Overnight
Continental US
1-2 business days
AK/HI
unavailable
International
unavailable

Our shipping methods are valid on orders placed by 4:00 pm EST, Monday through Thursday, excluding national holidays. There is no weekend delivery with UPS 2-Day or Overnight shipping.

RETURNS
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What is your return policy?
We offer free returns on unused products for orders shipped within the US. Due to the gifting season, we will accept returns on orders placed during and after our Black Friday sale through the end of January 2019. However, if something went wrong upon arrival or initial use, please let us know.

To initiate a return, please log into your account to request a return label. If you haven't set up an account, you can click here to fill out the return request. You should receive your return shipping label within 24 hours.

General returns disclaimer:
All returned products must be unused, undamaged, with all accessories included, and, whenever possible, packaged in the original boxes in order to ensure a full credit. Please understand that we reserve the right to refuse a refund request if a return does not comply with this policy.
Gift cards | Gift cards cannot be returned and cannot be exchanged for cash except where required by law. Coupons, promo codes and other discounts may not be used to purchase gift cards. In the event that a purchase made with a gift card is returned, the original gift card will be credited.