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We’re in this together 💗 A message from Team Dagne on COVID-19 >
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👊👊🏻👊🏼👊🏽👊🏾👊🏿

We find ourselves in unsettling times. Now is the time to lift each other up, put every ounce of positive energy into this world, and let you know how grateful we are for each of you.

We see you homeschooling, working from home, and taking things head on. Much love to each and every one of you from all of us at Dagne. Just remember, you've got this.

Read a letter from our founders

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Got questions? We’re here to help! Email or call us to chat with a member of our Bag Pack.

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646-934-6528
10:30 - 5:30 ET Mon-Fri

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Got Questions? We're here to help!
FAQ

FAQ

Top Q's

How do I make a return?

We offer free returns on unused products within 30 days of shipment for orders shipped within the US. We do not offer free return shipping for international orders. However, if something went wrong upon arrival or initial use, please let us know.

We understand that as a result of COVID-19, returning a product might not be as easy as it usually is, so we're extending our return window to 90 days. If you have any issues with your return, please reach out to support@dagnedover.com for assistance.

To initiate a return, please log into your account to request a return label. If you haven't set up an account, you can click here to fill out the return request. You should receive your return shipping label within 24 hours.

When will I receive my order?

Due to the precautions our distribution center is taking as a result of COVID-19, there are order processing delays of 2–3 business days. You'll receive an email notification when your order ships!

How do I clean my Dagne Dover product?

If you love your bag, it’ll love you back. You can check out our detailed care page here!

All the Q's

General
Where are your products made?

Our products are made by craftsmen in China and the Philippines, at factories that we’ve spent considerable time getting to know and love. Quality is of utmost importance to us, which is why we have chosen to work with factories and suppliers that work with many other designer brands.

Where can I see Dagne Dover products in person?

You can check out our products in person at our pop-up shop, currently located at 419 Broome St in NYC. A selection of our bags are also available at certain retailers, but we recommend giving them a call first to make sure they have the bag you’re looking for.

Are any Dagne Dover bags vegan?

Yes! Our entire neoprene collection is vegan!

Do you offer monogramming?

At this time, we don’t offer any monogramming or customization for our bags.

Can I get on the waitlist for a sold out product?

If the sold out product you’re interested in will be restocked, you can simply click the “Notify Me” button on the product page and enter your email address. If the “Notify Me” option isn’t available, then the product will not be restocked.

Do you have a referral program? How does it work?

We do! You can refer your friends to Dagne here! They’ll get 10% off their first purchase, and you’ll receive a $25 gift card via email for every new customer who makes a purchase using your referral link. You can then enter that gift card during checkout on any future purchase.

Do you offer a discount for new customers?

We do! You can sign up for our , and you’ll receive a welcome email with your discount code, valid for your first purchase. Enter that code during checkout, and you’re good to go!

Do you offer discounts for teachers or military members?

We do! You can check out our Dagne Heroes program here and sign up if eligible!

Do you offer a warranty for your products?

We do! You can find our warranty here.

Orders
Can I edit or cancel my order?

While we wish we could, we're unable to edit orders once they are placed. Since we want you to love your Dagne, we do offer free returns, just in case!

Will I receive an order confirmation?

Yes, you should receive a confirmation email and order number as soon as you place an order. If you do not receive an order confirmation, please contact support@dagnedover.com with any questions.

Can I use more than one discount code?

Unfortunately, only one discount code can be applied per order.

Do you offer gift receipts?

We don’t offer gift receipts, but there is no pricing information included with your package.

What does final sale mean?

When an item is marked final sale, it cannot be returned or exchanged for any reason. The sale price is as marked on the site, and no additional discounts can be applied.

How can I check the status of my order?

You can log into your account to view the status of all orders placed. If you don’t have an account, you can easily .

I was charged for my order but didn’t receive a confirmation. What should I do?

Not to worry! You can send an email to support@dagnedover.com, and we can look into it for you!

Can I pay with more than one card at checkout?

Unfortunately, we are only able to process one payment method per order (excluding Dagne Dover gift cards).

Can I use a pre-paid gift card at checkout?

You can, but our system is only able to process one payment method per order. If your gift card value is more than the cost of your order, you should be fine! If the value on your gift card is less than the order total, we recommend purchasing a Dagne Dover gift card to use at checkout, which can be used in addition to a credit or debit card.

Why was my credit card declined?

There are many reasons why a card can be declined, including incorrect billing information. Try reaching out to your bank or card company, as they can often provide more information.

My card was declined, but there is a charge on my statement. What should I do?

When a transaction is attempted, the card company often puts a hold on your account for that amount. This hold is temporary and should be cleared in a few days. Rest assured that we haven’t captured any funds! If the hold doesn’t clear, you should reach out to your bank or card company for help.

Shipping
When will I receive my order?

Due to the precautions our distribution center is taking as a result of COVID-19, there are order processing delays of 2–3 business days. You'll receive an email notification when your order ships!

When will I receive my tracking number?

Due to the precautions our distribution center is taking as a result of COVID-19, orders are taking an additional 2-3 business days to be processed. Rest assured your order is being taken care of and you will receive an email with your tracking number as soon as it's on the way!

Does Dagne Dover ship internationally?

We do, but shipments may experience delays as a result of COVID-19. The length of the delay is dependent on each country's local delivery abilities. Please note that we don't offer free returns for international orders.

Do you offer expedited shipping?

Due to the order delays resulting from COVID-19, we are not offering expedited shipping at this time.

Do you ship to PO Boxes?

Unfortunately, we are unable to ship to PO Boxes.

My package was marked undeliverable. What happens now?

If your package wasn’t able to be delivered, it will automatically be returned to us. Email us at support@dagnedover.com to figure out your options for re-delivery!

Returns
How do I make a return?

We offer free returns on unused products within 30 days of shipment for orders shipped within the US. We do not offer free return shipping for international orders. However, if something went wrong upon arrival or initial use, please let us know.

We understand that as a result of COVID-19, returning a product might not be as easy as it usually is, so we're extending our return window to 90 days. If you have any issues with your return, please reach out to support@dagnedover.com for assistance.

To initiate a return, please log into your account to request a return label. If you haven't set up an account, you can click here to fill out the return request. You should receive your return shipping label within 24 hours.

What is your exchange policy?

Due to the timeline for processing an exchange and the limited nature of most of our inventory, we don’t offer exchanges. We recommend placing a new order for the bag you’d like and returning your current order for a refund following the steps above.

Can I return an item purchased on sale?

We accept returns (in accordance with our return policy above) on any items not marked “Final Sale”.

How do I return something I received as a gift?

You can email support@dagnedover.com and provide either the order number or the purchaser’s name, and we can help you from there!

How long will it take to receive my refund? And where will my refund go?

Please note that to protect the health and safety of employees, all returned packages will be held in isolation for 72 hours after delivery before any returns processing begins. Once removed from isolation, it will take 10-15 business days for it to be processed and for your refund to be issued. The refund will go to the payment method used when originally placing the order.

General Returns Disclaimer:

All returned products must be unused, undamaged, with all accessories included, and, whenever possible, packaged in the original boxes in order to ensure a full credit. Please understand that we reserve the right to refuse a refund request if a return does not comply with this policy.

Gift cards cannot be returned and cannot be exchanged for cash except where required by law. Coupons, promo codes and other discounts may not be used to purchase gift cards. In the event that a purchase made with a gift card is returned, the original gift card will be credited.

Product Care
How do I clean my Dagne Dover products?

If you love your bag, it’ll love you back. You can check out our detailed care page here!

A deeper dive into material care

Neoprene
Neoprene is mostly chill but still deserves some love and attention. Neoprene can be hand washed in cold water with gentle soap. Reshape when wet. Lay flat to dry.

Alcohol, acetone, and oil are all really bad for neoprene, so avoid at all costs. Don’t machine wash because the hardware might chip. Hardware should also be handled with care. Creasing and pilling may occur but is easily remedied. Just steam in downward strokes, and use a fabric shaver to remove pilling.

Be cautious when wearing denim and other dark fabrics, as they can transfer onto the lighter colored bags.

Don’t overexpose to light, heat, or water, and not sure why you would, but don’t rub the material excessively.

Leather
Leather needs a lot of love.

It’s a natural material that softens over time, and its color can sometimes transfer with wear. So be careful with your light colored clothing and upholstery. Also, the reverse can happen. Be cautious when wearing denim and other dark fabrics, as they can transfer onto lighter colored bags.

Our reco is to pre-treat your leather products to prevent damage. Leather cleaner can be used as needed, but test it on an inconspicuous spot first. Alcohol, acetone, and oil might as well be poison for leather, so avoid at all costs.

Coated Canvas
Coated canvas is a synthetic material and can withstand a lot, but it’s still good to follow this care guide.

Don’t overexpose your bag to light, heat, or water. That doesn’t mean don’t take it outside. It means use your best judgement.

You need two things to clean this bag: a damp cloth + mild soap. We recommend a leather cleaner for the handles.

Be cautious when wearing denim and other dark fabrics, as they can transfer onto the lighter colored bags. And consider alcohol, acetone, and oil your bag’s enemies.

Are Dagne Dover bags water-resistant?

Our coated canvas and neoprene products are water-resistant (not 100% waterproof) and super easy to clean. We recommend avoiding prolonged exposure to rain or water with any of our products.

Do you offer repairs?

We don’t offer repairs, but if you’re having an issue with your product, please send an email with your order number and photos of the issue to support@dagnedover.com, and we’ll see what we can do to help!