Please note that we have fewer people working in our warehouses, so our processing times are averaging around 5 business days. Many carriers are having the same issue, so your package may experience delays of more than 10 business days once shipped. We appreciate your patience as we navigate this holiday season.
We recommend spot cleaning the vegan leather as needed with mild soap, warm water, and a clean soft white cloth. Avoid harsh solvents such as alcohol, acetone, and oil, which could harm the bag.
When you’re not using your bag, store it in the dust bag and keep away from direct sunlight.
For more care information, check out our Product Care Page.
Due to COVID-related issues, we are currently experiencing processing and carrier delays of more than 10 business days. You'll receive an email notification when your order ships!
Our shipping methods are valid on orders placed by 4:00 pm EST, Monday through Thursday, excluding national holidays. There is no weekend delivery with Expedited or Rush shipping.
We are unable to ship to PO boxes.
Because we strive to ship your order as quickly as possible, we cannot cancel or change an order as processing begins immediately.
Enjoy free US shipping on orders $75+ and free returns within the continental US. We also offer additional expedited delivery options.
for full US shipping guidelines: See full shipping guidelines here.
If for any reason you are unhappy with your purchase, you may return item(s) within 30 days of purchase. *We understand that as a result of COVID-19, returning a product might not be as easy as it usually is, so we're extending our return window to 90 days. If you have any issues with your return, please reach out to firstname.lastname@example.org for assistance.* Returned items must be unused, unworn and in good condition with original packaging included. To initiate a return, please log into your account to request a return label. If you haven't set up an account, you can click here to fill out the return request. You should receive your return shipping label within 24 hours.
Please note that returns take up to 10 business days to be processed once received by our returns center.
We cannot accept returns on final sale items.