For leather products, we recommend pre-treating them to prevent damage and signs of wear. A leather cleaner can be used as needed, but be sure to test the cleaner on an inconspicuous spot to ensure discoloration does not occur.
Avoid harsh solvents such as alcohol, acetone, and oil, which could harm the exterior of your bag.
For more care information, check out our Product Care Page.
Due to COVID-related issues, we are currently experiencing processing and carrier delays of more than 10 business days. You'll receive an email notification when your order ships!
Our shipping methods are valid on orders placed by 4:00 pm EST, Monday through Thursday, excluding national holidays. There is no weekend delivery with Expedited or Rush shipping.
We are unable to ship to PO boxes.
Because we strive to ship your order as quickly as possible, we cannot cancel or change an order as processing begins immediately.
Enjoy free US shipping on orders $75+. We also offer additional expedited delivery options.
for full US shipping guidelines: See full shipping guidelines here.
We accept returns on unused products within 30 days of shipment for orders shipped within the US. However, if something went wrong upon arrival or initial use, please let us know at firstname.lastname@example.org.
All US returns are subject to a $10 handling fee. If you are returning items from multiple orders, they must be shipped separately. We do not provide shipping labels for international orders. We do not accept returns or exchanges on final sale items.
To initiate a return or exchange, please log into your account to submit a request. If you haven't set up an account, you can click here to fill out the request form.